Shipping policy

🚚 Velv.co Shipping Policy

Effective Date: 11/07/2025

At Velv.co, we’re committed to delivering comfort to your doorstep with care and transparency. Please review our shipping policy below before placing your order.

🌍 Shipping Locations

We ship worldwide. However, some regions may be excluded due to carrier limitations or customs restrictions. If your location is not supported at checkout, please contact us at support@velv.co.

⏱️ Processing Time

Orders are typically processed within 2–5 business days. Processing includes order verification, quality checks, and packaging.

Please note: Processing times may be extended during peak seasons or promotional periods.

📦 Shipping Time & Carriers

Shipping times vary by destination and carrier. Estimated delivery windows:

Region	Estimated Delivery Time
United States	7-15 business days
Canada	10-20 business days
Europe	10-20 business days
Australia/NZ	10-20 business days
Rest of World	15-30 business days

These are estimates only. Actual delivery times may vary due to customs, carrier delays, or unforeseen circumstances.

💸 Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, we offer free shipping promotions—subscribe to our newsletter to stay informed.

📬 Tracking Information

Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 5 business days for tracking updates to appear.

🚫 Lost, Delayed, or Stolen Packages

Velv.co is not responsible for:

• Delays caused by carriers or customs
• Packages marked as “delivered” but not received
• Incorrect shipping addresses provided by the customer

If your package is lost or delayed, please contact the carrier directly. For assistance, email us at support@velv.co and we’ll do our best to help.

🛑 Customs, Duties & Taxes

International orders may be subject to import duties and taxes. These charges are not included in the product or shipping price and are the responsibility of the customer.

📦 Split Shipments

Some items may ship separately due to supplier locations or inventory availability. You’ll receive tracking for each shipment.

📄 Policy Updates

Velv.co reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.