Terms of service

📜 Velv.co Terms of Service

Effective Date: 11/07/2025

Welcome to Velv.co. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or purchasing from Velv.co, you agree to be bound by these Terms.

 

1. 🛍️ Use of Our Website

You agree to use Velv.co for lawful purposes only. You must not:

  • Violate any applicable laws or regulations
  • Interfere with or disrupt the website’s functionality
  • Attempt to gain unauthorized access to our systems

We reserve the right to suspend or terminate access for any user who violates these Terms.

2. 📦 Product Information
Velv.co offers comfort and lifestyle products through a dropshipping model. While we strive for accuracy in product descriptions, colors, and images, variations may occur due to lighting, screen settings, or supplier updates.
We do not guarantee that all products will be available at all times.

3. 💳 Orders & Payments
All prices are listed in USD unless otherwise stated. Payment must be completed at checkout via approved methods. We reserve the right to cancel or refuse any order at our discretion, including for suspected fraud or pricing errors.

4. 🚚 Shipping & Delivery

Velv.co ships globally via third-party carriers. Estimated delivery times are provided for convenience and are not guaranteed. We are not responsible for delays caused by carriers, customs, or other external factors.

Customers are responsible for providing accurate shipping information. Velv.co is not liable for lost packages due to incorrect addresses.

5. 🔁 Returns & Refunds

Please refer to our Return & Refund Policy for detailed information. In summary:

  • Returns are only accepted for defective, damaged, or incorrect items
  • Claims must be submitted within 7 days of delivery
  • Refunds are issued only for approved claims and processed within 5–10 business days

6. 🛡️ Intellectual Property

All content on Velv.co—including images, branding, text, and design—is the intellectual property of Velv.co or its licensors. You may not reproduce, distribute, or use any content without written permission.

 7. 🔐 Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

 8. ⚖️ Limitation of Liability

To the fullest extent permitted by law, Velv.co shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Issues arising from third-party services or suppliers

Our total liability shall not exceed the amount paid for the product in question.

9. 📅 Changes to Terms

Velv.co reserves the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the site constitutes acceptance of the revised Terms.

10. 📬 Contact Us

For questions or concerns, please contact us at:
Email: support@velvco.com